Returns & Exchanges
Instore returns: With receipt: Purchases made in store (including purchases through our In Store Order service) - or purchases made online at stevemarshmanjewellery.com can be returned within 30days. Clearance items are exchange only within 30days no refunds. All custom items are Final Sale. All other items have a 30 day money back guarantee or exchange.
Present the unworn item(s) with no visible signs of wear, along with your original receipt received at the time of purchase, within 30 days of the in store purchase, or in the case of online orders, within 30 days of the online ship date, to receive a full refund in the original form of payment.
For returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued.
Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.
RETURNS TO stevemarshmanjewellery.com
Online purchases from stevemarshman.com can be returned to the store or by shipping the unworn item(s) with the tags attached and the original online receipt to our store address below. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return.
You will be notified by email once we receive your item(s) for return.
If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached to the store with or without a receipt. You will have 30 days for an Exchange. After the instore purchase or online ship date. In the event that an instore exchange is not available, the item(s) are subject to the refund policy within 30 days.
If you have any questions regarding our return policy please don't hesitate to call us 613-779-1200.
Steve Marshman Fine Jewellery & Custom Design
6835 Highway 62 N